The simple IT help desk
for SMEs.
Replace the shared mailbox with a proper IT ticket queue in about five minutes. No sales call, no IT project, and no per-seat pricing. The same workspace runs HR and support requests too.
Free for 6 monthsNo credit cardLive in about 5 minutes
A shared mailbox wasn't built for IT support
A plain email inbox works right up until your team grows past two people. Then the cracks show, and whoever is waiting on you feels them.
- Two people reply to the same email
- Requests buried under newer mail
- “Fwd: Fwd: Re:” to loop someone in
- No idea who's waiting, or for how long
- Every email becomes one owned ticket
- Assign it, and everyone sees who's on it
- Private internal notes, no forwarding
- Response times tracked automatically
Capture every request, however it comes in
Email, a public portal, or logged by hand, it all lands in the same shared inbox, so nothing slips through the cracks.
Connect the mailbox your support@ address already uses. Every email becomes a threaded, assignable ticket.
Help portal
A public page where anyone submits a request, no account needed. It becomes a ticket instantly.
Add manually
Log requests that arrive by phone, chat, or in person, right from your inbox.
A complete service desk, minus the busywork
Ticketing, assignment, internal notes, knowledge base, and reporting. Configured and ready on day one, not after a rollout.
Your inbox, finally organized
Connect your support mailbox and every email becomes a clean, assignable ticket that's threaded correctly and impossible to lose.
- Auto-threaded conversations
- One owner per ticket
- Replies go back by email
Answer together, without the mess
Public replies reach the customer by email. Internal notes stay private to your team, so you can ask a colleague without a single forward.
- Public replies + private notes
- @mention a teammate
- Full context in one thread
The numbers that actually matter
Open volume, median first-response time, and what your team is clearing, all on one screen, with zero setup or spreadsheets.
- Median first-reply time
- Open vs. resolved trend
- Spot a backlog early
Slice your inbox any way you work
Group by topic with tags, then save the filters your team lives in: Urgent, Unassigned, or anything you build. One click to switch.
- Custom tags & smart filters
- Save & share team views
- Saved replies for the repeats
Set up your IT help desk in three steps
No implementation project. No sales engineer. Just a working help desk, guided every step.
Sync your support mailbox
Sign in with Outlook, Gmail or Zoho, or connect any other provider with an email and password. No DNS changes, no forwarding rules.
Pick a template
IT, HR, Call Centre, or Client Support. Each preloads statuses, tags, saved replies, and sample tickets.
Invite your team
Bring in teammates, assign conversations, and you're running, all before your coffee gets cold.
One platform, every department
Pick a template and your workspace arrives preloaded with the right statuses, tags, and replies. Run one team on it, or every request queue in the company.
Enterprise capability. Without the enterprise rollout.
The big platforms are powerful, and they make you earn it: procurement, an implementation partner, and a per-seat bill that grows faster than your team.
| Shared inbox | PileDesk | Enterprise suite | |
|---|---|---|---|
| Time to first ticket | Instant, but unmanaged | About 5 minutes | Days to weeks |
| Sales call to get started | None | None | Usually required |
| Who sets it up | Nobody | You, self-serve | Often a partner or consultant |
| Pricing model | Free | Flat, per workspace | Per agent, tiered |
| Cost of adding teammates | Free | No change | Rises with every seat |
| Ticket ownership | Not supported | Built in | Built in |
| Reporting | Unread counts | Built in | Built in, often an add-on tier |
| Multiple departments | A mailbox each | Templates per team | Supported, priced accordingly |
Enterprise suites earn their complexity at large scale, with asset management, deep workflow automation, and big integration marketplaces. If you need those, buy those. This is for everyone who needs the request queue solved on Monday.
See detailed comparisons to Zendesk, Freshdesk, and Help Scout
Free for 6 months
Your whole team, the whole product, free for your first six months. After that it's one flat price, no per-seat maze.
Then €29/month for your whole team. No per-seat maze.
- Unlimited tickets & email volume
- Your whole team, one shared inbox
- Saved replies, tags & smart views
- Response-time dashboard
- Knowledge base & help portal
No credit card · Live in about 5 minutes
“I spent years in IT support, watching small teams pay enterprise prices for helpdesk tools they used a tenth of. I built the one I wished I’d had: something you could set up yourself, before lunch, and afford forever.”
Built by someone who’s done IT support
No sales gauntlet
No “book a demo” wall, no discovery call. Sign up and you're in.
Your data stays yours
Your tickets and customers are yours to export anytime.
Built in the open
We ship improvements every week based on what the teams using it ask for.
Good to know
Do I need to install anything?+
No. Sign up, sync your support mailbox, and you're in. It runs entirely in your browser.
How does email actually work?+
You sync the mailbox your support address already uses: one click for Outlook, Gmail or Zoho, or an email and password for any other provider. New mail becomes a ticket automatically, and replies go back out from your own address, threaded correctly, so the person you're helping never sees a different sender.
Can my whole team use it?+
Yes. Invite teammates, assign conversations, and leave internal notes. Admins get full access to settings; everyone else gets full ticket access (reply, assign, tag, resolve) without touching billing or channel settings.
Is there really no setup call?+
Really. The guided setup walks you through connecting your inbox, picking a template, and inviting your team in about five minutes.
How much does it cost?+
Free for your first six months, the whole workspace, your whole team, no credit card required. After that it's one flat monthly price per workspace, not per seat.
Can we run more than one department on it?+
Yes. Templates cover IT support, IT service desk, HR, sales, call centre, client support, e-commerce, and SaaS product support, each with its own statuses, tags, and saved replies. Run one team on it or every request queue in the company.
Does it still work as we grow?+
Yes. Pricing is flat per workspace, so adding people costs nothing extra, and tags, saved views, bulk actions, merging, roles, and reporting are all built for higher volume. There's no seat count where the product stops working or the bill jumps.
How does this compare to Zendesk or ServiceNow?+
Those platforms are genuinely more powerful at large scale, with asset management, deep workflow automation, and large integration marketplaces. They also typically involve procurement, an implementation partner, and per-agent pricing. PileDesk covers the request-management core, ticketing, ownership, notes, knowledge base, and reporting, and gets you running in minutes instead of weeks. If you need a CMDB, buy the suite. If you need the queue solved now, start here.
Still have questions? Email support@piledesk.com. A real person replies, not a bot.
Your inbox is waiting to be tamed.
Give your team the fast, organized help desk it deserves, starting today.