Support email,
without the chaos.
PileDesk turns your shared support@ inbox into organized, assignable tickets, so nothing slips through, your team never doubles up, and customers get fast answers.
Free while in betaNo credit cardLive in about 5 minutes
A shared inbox wasn't built for support
A plain email inbox works right up until your team grows past two people. Then the cracks show, and your customers feel them.
- Two people reply to the same email
- Requests buried under newer mail
- “Fwd: Fwd: Re:” to loop someone in
- No idea who's waiting, or for how long
- Every email becomes one owned ticket
- Assign it, and everyone sees who's on it
- Private internal notes, no forwarding
- Response times tracked automatically
A complete support desk, minus the busywork
The essentials that make email support feel effortless, thoughtfully designed and ready on day one.
Your inbox, finally organized
Forward your support@ address and every email becomes a clean, assignable ticket that's threaded correctly and impossible to lose.
- Auto-threaded conversations
- One owner per ticket
- Replies go back by email
Answer together, without the mess
Public replies reach the customer by email. Internal notes stay private to your team, so you can ask a colleague without a single forward.
- Public replies + private notes
- @mention a teammate
- Full context in one thread
The numbers that actually matter
Open volume, median first-response time, and what your team is clearing, all on one screen, with zero setup or spreadsheets.
- Median first-reply time
- Open vs. resolved trend
- Spot a backlog early
Slice your inbox any way you work
Group by topic with tags, then save the filters your team lives in: Urgent, Unassigned, or anything you build. One click to switch.
- Custom tags & smart filters
- Save & share team views
- Saved replies for the repeats
From signup to sorted, fast
No implementation project. No sales engineer. Just a working help desk, guided every step.
Connect your inbox
Forward your support@ address, or explore with a demo inbox first. No DNS gymnastics.
Pick a template
IT, HR, Call Centre, or Client Support. Each preloads statuses, tags, saved replies, and sample tickets.
Invite your team
Bring in teammates, assign conversations, and you're running, all before your coffee gets cold.
Templates that fit how you work
Pick one and your workspace comes preloaded, so your inbox is never a blank, intimidating list.
IT Support
Access, hardware, and how-to requests from coworkers.
HR Requests
Onboarding, leave, payroll, and policy questions.
Call Centre
Triage high volumes of customer conversations.
Client Support
Agencies supporting ongoing client accounts.
More than a shared inbox. Simpler than the big tools.
You shouldn't have to choose between chaos and a six-week implementation.
Better than a shared inbox
A shared mailbox can't tell you who's handling what.
- Every email becomes a trackable ticket
- Assign owners so nothing's dropped
- Internal notes without "Fwd: Fwd:"
- See response times, not unread counts
Simpler than the big tools
No per-seat maze, no AI meters, no consultants.
- Opinionated defaults over 15-tab settings
- Templates instead of a blank slate
- One clear price, no add-on stacking
- Self-serve, no sales demo to book
Free while we're in beta
Your whole team, the whole product, no credit card. We'll add paid plans later, and give you plenty of notice first.
Everything you need to run support as a small team.
- Unlimited tickets & email volume
- Your whole team, one shared inbox
- Saved replies, tags & smart views
- Response-time dashboard
- Knowledge base & help portal
No credit card · Live in about 5 minutes
“Small teams were paying enterprise prices for tools they used a tenth of. We wanted a help desk you could set up yourself, before lunch, and afford forever.”
The team behind PileDesk
No sales gauntlet
No “book a demo” wall, no discovery call. Sign up and you're in.
Your data stays yours
Your tickets and customers are yours to export anytime.
Built in the open
We ship improvements every week based on what small teams ask for.
Good to know
Do I need to install anything?+
No. Sign up, forward your support@ address (or use a demo inbox), and you're in. It runs entirely in your browser.
How does email actually work?+
You forward your support address to a unique inbox address. Incoming email becomes tickets, and your replies are emailed back to the customer, threaded correctly.
Can my whole team use it?+
Yes. Invite teammates, assign conversations, and leave internal notes. Everyone shares one inbox.
Is there really no setup call?+
Really. The guided setup walks you through connecting your inbox, picking a template, and inviting your team in about five minutes.
How much does it cost?+
It's free while we're in beta: the whole workspace, your whole team, no credit card. We'll introduce paid plans later, and you'll get plenty of notice before anything changes.
What if I outgrow it?+
You won't hit a wall for the basics. Tags, saved replies, views, and reporting scale with a small team's needs.
Your inbox is waiting to be tamed.
Give your customers the fast, organized support they deserve, starting today.